It’s much easier to manage what we measure. Measurement drives focus and focus delivers improvement. But it’s impossible to focus on everything so critically it’s the key drivers of business performance that need to be measured.
My personal lines experience is considerable having worked at senior levels within a number of key personal lines businesses covering many disciplines. For example:
There is no magic formula for ensuring that a project is successful, but there are well proven techniques available to help plan and manage projects. Project management is not a 'black art', nor does it need to be a minefield of jargon and bureaucracy.